Frequently Asked Questions

Antique items are delicate items that must be protected and transported with care. Therefore, we work diligently to ensure that your orders reach you safely and securely. Your orders are usually prepared and shipped within 2-5 business days. Preparation time may vary depending on the content of your order and the characteristics of the antique products. Some special orders may take longer to prepare. In this case, we will contact you and let you know the situation as soon as possible. Delivery time of orders depends on the region served by the cargo company and the delivery address. Generally, delivery is made within 2-5 business days throughout Türkiye. However, in some cases the delivery time may take a few more days. In such cases, we can provide you with information about the whereabouts of your order by sending you your cargo tracking number. Please note that our antique products require special protection and since they are delicate, they may occasionally be damaged during transportation. In this case, please check your products first. If there is any damage or defect, please contact us as soon as possible. It is our priority to ensure that your order reaches you smoothly and safely. We hope this information has given you an idea about the delivery process of your orders. If you have any questions or concerns, please feel free to contact us. Our customer service team will be happy to assist you.

We fully stand behind the quality and originality of our antique items. However, if a customer is not satisfied with the product they purchased for any reason, we do our best to enable them to return or exchange it. You must return the product you want to return or exchange to us within 14 days from the date of purchase in the same quality packaging. By law, electronic items cannot be returned. In order to make a return or exchange, you must have the original invoice or proof of purchase of the product with you. In return transactions, the amount of the product will be refunded to you in the same way as you paid. If you made your payment by credit card or bank transfer, the refund amount will be refunded to your credit card or bank account. In exchange transactions, if the product you request is available in our stock, the exchange can be made. However, it may not be possible to make changes to some special products, products that are not in stock, or personalized products. In this case, a refund is processed. Please note that antique items are delicate items and may be damaged during transportation. When making a return, if the product is not damaged, you must send it back undamaged. Otherwise, your refund may not be processed. We hope this information has given you an idea about our return and exchange policy. If you have any questions or concerns, please feel free to contact us. Our customer service team will be happy to assist you.

Antique items may appear different from their original condition due to scratches, stains or other signs that occur over time. However, in order to provide our customers with the best possible service, we take care to provide a full description of the condition of our products. Each of our products is presented with detailed information in the description section. Details such as product name, size, production year, material and features are included on each product page. We also provide descriptive photos of the condition of our products. Our products are presented as they are in their original condition. However, in some cases, minor interventions such as repair, restoration or cleaning may have been carried out. Such interventions are noted on the product page and can also be seen in the photos. If you have any questions, please feel free to contact us. Our customer service team will be happy to answer your questions about any product. Additionally, if you want to learn more about the condition of our products, you can also read the reviews on the product pages. You can benefit from other customers' experiences with our products. In summary, we do our best to provide our customers with the most accurate information about the condition of our products. Due to the natural characteristics of antique items, some symptoms may appear, but we provide detailed information and descriptive photos on each product page. If you have any questions or concerns, please feel free to contact us.

We offer a variety of payment methods to make our customers' payment transactions safe and easy. We accept the following payment methods on our antique e-commerce site: Credit Card: You can use a credit card to pay for our antique items. We accept Visa, MasterCard, American Express and other popular credit cards. To complete your payment, you will be directed to the payment page on our site and enter your card information there. Money Order/EFT: You can make a money transfer or EFT to our bank account to pay for the products you have the right to buy in our auctions. Our bank account information for money transfer/EFT transaction is sent to you from our social media accounts. When the money transfer/EFT transaction is completed, please send us your payment receipt. On average, it takes at most 1 day for your payment to be confirmed. In summary, we offer various payment options to our customers on our antique e-commerce site. You can choose from different payment methods such as credit card, money transfer/EFT. We do our best to provide a safe and easy payment experience. If you have any questions or concerns, don't hesitate to contact our customer service team.

All products offered for sale on our antique e-commerce site are real and original. Non-antique reproduction products must be stated in the description section. Our products are verified and approved by our experts. All of our antique items are selected and selectively purchased through years of experience and expertise. We do our best to provide our customers with the most accurate and comprehensive information about the antique items they are considering purchasing. Don't worry about the authenticity and authenticity of our products. In case of any misinformation, our customers can unconditionally return the product they purchased within 14 days. If you want to learn more about the authenticity and originality of our antique products, you can contact us. Our experts can give you more detailed information about our products and answer any questions you may have. Customer satisfaction on our antique e-commerce site is always our priority. By purchasing our real and original antique products, we ensure that our customers have a special collection. We also give warnings about non-antique products.

To protect your antique items well and make them last for a long time, regular maintenance is necessary. The maintenance process may vary depending on the antique item's material, date, function and other factors. However, the following general care tips can help protect your antique items: Dust: Dust your antique items regularly. Use a soft cloth or brush to remove dust. Do not use a hard brush, as scratches may appear on the surface of these antique items. Maintain correct position: Place your antiques correctly. Protect from sunlight, moisture and heat. These factors may cause damage to antique items. Do not keep your antique items in a humid environment. Maintain functionality: To maintain the functionality of antique items, regular maintenance is necessary. Periodic maintenance of old clocks, music boxes, lamps and similar items ensures that antique items last for a long time. Use a protective coating: You can use a special coating to protect your antique items. These coatings may vary depending on the material of the antique item. You can use polish for antique wooden items and oil for antique metal items. Get professional help for expert care: Remember that antique items are special and delicate. If your antique item has serious damage or problems, you may need to get help from a professional antique repairman. The care of your antique items may vary depending on the type and condition of the antique item. If you would like to get more detailed information about the care of your antique items, you can contact us. Our experts will help you with the protection and care of your antique items.

To prevent antique items from being scratched or damaged, we take care to use appropriate materials to protect the antique items during transportation. Appropriate packaging materials are selected according to the sensitivity of the antique item. We use specially designed packaging materials, especially when transporting your wooden and glass antique items. Dotted, bubble nylon or foam sheets, we take care to protect the sensitive areas of your antique. We work with a private transportation company to avoid damage to the products, especially when sending our large and heavy products. These companies use professional equipment to ensure safe transportation of products. We advise our customers to be careful before opening the packaging after receiving their products. We recommend not to use a sharp object or scratch the products when unpackaging our products. If you find that the products are damaged or missing, please notify us immediately so that we can resolve the issue and assist you to the best of our ability. We do our best to ensure safe delivery of our products to our customers and our packaging methods are constantly updated. If you have any questions, please feel free to contact us.

Customer satisfaction is very important to us and if you have any problems with your order, you can get help quickly by contacting us. Firstly, we recommend that you check out your order as soon as possible after receiving it. If you encounter a problem with your order, please let us know immediately. Our customer service team will be ready to help you and they will do their best to solve the problem. There are many different ways to reach us. If you wish, you can contact us using the contact page on our website. You can also call our customer service team by phone or email. Or you can reach us through our social media accounts. If you would like to get information about the status of your order or get support for exchange/return transactions, our customer service team will be happy to assist you. Our customer service team is trained and experienced to answer all your questions, and if you encounter any problems with your order, they will work with you to resolve the issue quickly and effectively. We constantly work to ensure the quality of service we provide to our customers, and whenever you have any questions or concerns, do not hesitate to contact us.

Yes, we offer expertise services to ensure our customers' confidence in the authenticity and originality of antique items. We have an expertise service for our customers who want to get more detailed information about our products before ordering. All detailed information is given in the product descriptions, but if you want to get documented approval, an extra fee may be charged. The authenticity and originality of antique items is a troublesome issue, especially in the antique market. Therefore, in order to provide the highest quality service to our customers, we offer expert services to verify the authenticity and authenticity of our antique items. Our appraisal service is carried out by our antique experts and they carry out a series of tests and inspections to verify the authenticity and condition of our items. The expert report gives our customers detailed information about the authenticity and originality of our antique items. By benefiting from our expertise service before ordering, our customers can obtain more detailed information about our antique items and purchase them with confidence. Additionally, our appraisal service is also available for customers who wish to verify the authenticity and authenticity of our antique items. Since customer satisfaction is at the heart of our business, we take all necessary steps to ensure our customers' full confidence in the authenticity and originality of our antique items. Our appraisal service is designed to prove the quality and authenticity of our antique items and we constantly strive to provide our customers with high quality antique items.

Prices of antique items are determined depending on many different factors. These may include factors such as the age of the item, its rarity, originality, period, material, artist or maker, preservation and workmanship. The most important factor determining the price of antique items is usually rarity and originality. Rare antique items, especially those produced in limited numbers, are in higher demand in terms of price. In addition, original antique items are more valuable than those that have been made or copied later. The age of the item is also an important factor. The older the item, the more valuable it is usually. However, the preservation of the item may also affect its price. Well-preserved antique items have more value. The material and workmanship of the antique item is also an important factor in determining the price. Antique items made using precious metals, stones and materials may be more valuable. Likewise, antique items that have special craftsmanship or the signature of the artist may also be more expensive. As a result, the price of antique items is determined depending on many different factors. Therefore, prices may be different for each antique item. When buying antique items, it is important to consider the factors that determine the price of the item.